Refund & Cancellation Policy

Cancellation Policy

You can cancel your paid plan at any time from your account settings in the Lapse web app at app.lapseapp.io. Subscriptions renew automatically unless cancelled, and there are no cancellation fees or penalties.

When you cancel, your subscription does not renew for the next billing cycle, but your paid access remains active through the end of your current period. This applies to both monthly ($5.99 USD/month) and annual ($39.99 USD/year) plans.

For monthly plans, cancellation stops the next monthly charge. For annual plans, cancellation stops the next yearly renewal charge.

Refund Policy

Lapse is a digital SaaS product, and refunds are considered on a case-by-case basis within 14 days of your initial paid subscription purchase. To request one, email [email protected] with your account email and purchase details.

Refunds are not automatic and are not guaranteed. We do not provide refunds after the 14-day window, for renewal charges, or for unused time remaining in an active billing period.

If a refund is approved, it is sent back to your original payment method and typically appears within 5 to 10 business days, depending on your bank or card network. Payments are currently processed through Stripe and may also be processed via Dodo Payments as Merchant of Record in the future.

Free Trial

Lapse offers a free trial period so you can evaluate the product before committing to a paid subscription. Any trial terms shown in your account at signup apply to your trial access.

If you do not want to be charged after a trial, cancel before the paid billing period begins. Once a paid subscription starts, standard refund and cancellation terms on this page apply.

Downgrades

You can switch from annual billing to monthly billing in account settings. Plan changes take effect at the end of your current billing period, and your current paid features remain available until then.

Plan changes do not generate partial or prorated refunds for unused time. If you want to avoid renewal charges, make any billing changes or cancellations before your next billing date.

Exceptions & Discretionary Refunds

Tsuga Digital Inc. may issue refunds outside this standard policy at its sole discretion. This can include cases such as verified billing errors, duplicate charges, or significant service disruption.

Any exception is reviewed individually and does not create an ongoing obligation to provide refunds in future cases. We evaluate each situation in good faith and with the context available.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect product, billing, or legal changes. Updates take effect when posted on lapseapp.io.

If we make material changes, we will notify active subscribers by email. Continued use of paid services after an update means you accept the revised policy.

Contact

For all cancellation and refund requests, contact [email protected]. Please include your account email and any relevant payment details so we can help quickly.

Lapse is operated by Tsuga Digital Inc., federally incorporated in British Columbia, Canada.